The organization can proactively prevent defects and ensure work consistently meets defined standards and user expectations.
What Dysfunctions Arise from Weak Quality Assurance?
- Validation Blindness → the organization verifies correctness of delivery but not whether the outcome meets real needs.
- Output Obsession → the organization focuses on delivering work correctly, not on whether it should be delivered at all.
- Firefighting →the organization fails to prevent defects early, forcing teams to reactively address issues as they arise instead of delivering planned work.