đź“š Source
Who Should Read This
Anyone who:
- Has ever said “I’m just being honest” right before hurting someone’s feelings.
- Thinks “Why are you like this?” counts as productive communication.
- Keeps having the same argument with the same person and somehow expects a different ending.
- Would like to express frustration without accidentally declaring war.
- Believes other people are “too sensitive,” yet somehow everything still escalates.
- Wants to ask for what they need without sounding like a demand disguised as a question.
- Works with humans (which, unfortunately, includes most workplaces).
- Suspects that half their conflicts are really just clumsy language.
- Would prefer fewer arguments and more “Oh… I didn’t realize that’s what you meant.”
- Has ever thought, “There has to be a better way to say this.”
To-Do
- Influenced Mental Models
- Resonating Quotes
- Book in Miranda-ese
- What problem this book helped me see — explained the way I’d tell a coworker over coffee.
- Ensure all linked mental models have applicable references to this resource.